Sense Status

All Systems Operational

Engage Operational

Web Portal Operational

Journeys Configuration Operational

Events Scheduling Operational

Audience Creation Operational

Journey Activation Operational

Analytics Operational

Sense AI Operational

Workflow Configuration Operational

Sense Messaging Operational

Messaging Chrome Extension Operational

Messaging Web Portal Operational

Messaging Mobile App Operational

Messaging Analytics Operational

Sense AI Operational

Senses Referrals Operational

Sense Meetings Operational

Email Delivery Operational

SMS Delivery Operational

ATS Data Sync Operational

Bullhorn Operational

eRecruit Operational

JobDiva Operational

Avionte BOLD Operational

Avionte Classic Operational

SenseAPI Operational

Able/Employstream Operational

SmartRecruiter Operational

Note Writebacks Operational

Sense AI Chatbot Operational

Sense Chatbot Operational

Sense Skillate Operational

Recruitment Portal Operational

Employee Portal Operational

Careers Portal Operational

Agency Portal Operational

Matching Engine Operational

Resume Parser Operational

Sense Learning Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 29, 2025

No incidents reported today.

Aug 28, 2025

Chatbot Database Errors

Resolved - After monitoring the chatbot database, we are continuing to see expected activity and no increases in error rates. The team will continue to monitor and ensure the upgrade completed will provide a permanent resolution over the next few days.

If you believe you're still facing these errors, please reach out to the support team and we'll investigate further at https://support.sensehq.co/hc/en-us/requests/new.
Aug 28, 12:34 PDT

Monitoring - Our team has been able to identify the issue, and has made an upgrade to the database to resolve these errors that were intermittently affecting Chatbots.

From our tests we are seeing stability on the database once more, and will continue to monitor to ensure we do not see these errors increase once more. If you believe you're still facing these errors, please reach out to the support team and we'll investigate further at https://support.sensehq.co/hc/en-us/requests/new.
Aug 28, 11:08 PDT

Investigating - We are currently seeing an increase in Error Rates in Chatbot conversations, causing conversations to not send out or complete as expected. Our team is working on identifying the root cause as soon as possible to deploy a fix, as well as determine the full scope of impact for customers.
Aug 28, 09:45 PDT

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

Analytics Maintenance

Completed - The scheduled maintenance has been completed.
Aug 24, 03:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 21:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 7, 14:31 PDT

Scheduled - Our team is planning to perform preventive maintenance in US region, where ANALYTICS team's AWS server will be upgraded. With this migration, ANALYTICS services will connect to a new cluster. We are expecting max 6 hours of data delay for this entire migration.

During this time Dashboards and analytics relying on up-to-date data may display stale or delayed information during the downtime. Reports generated during this period may not reflect the most recent data. No data loss is expected, as all changes will be captured and ingested once the services are back online. All Sense products will remain operational.

The pipeline will be closely monitored post-maintenance to ensure data catch-up and overall system stability.

If you have any questions please submit a ticket to our Support team at https://support.sensehq.co/hc/en-us/requests/new.
Aug 7, 12:39 PDT

Aug 23, 2025

Aug 22, 2025

Resolved - Users experienced login issues starting around 2:00 PM IST today in the TRM module of the Sense platform, which impacted their ability to access accounts.

Our team quickly identified the cause and deployed a fix. We are now seeing successful login attempts across users. We will continue to monitor closely to ensure stability.

If you are still experiencing login issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new.
Aug 22, 01:30 PDT

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.