Resolved -
Widespread verizon outage has been resolved and SMS deliverability is expected to return to normal.
If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further."
Jan 15, 05:30 PST
Identified -
Verizon is currently facing major nationwide outage which is leading to high rate of deliverability failures or delays.
This is not originating from Sense and we are continously tracking the same with our downstream providers and will provide updates as soon as we receive them.
Jan 14, 13:17 PST
Resolved -
We are continuing to see stability across all pages in Sense, and no longer seeing any delays occur after our team has monitored.
If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
Jan 14, 12:34 PST
Monitoring -
A fix has been deployed to correct this issue, and we are seeing all pages and lists load records as expected once more. Our team is monitoring to ensure we do not see this issue recur.
If you believe you are still facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
Jan 14, 11:11 PST
Identified -
We have received reports of the All Records tab as well as audience lists showing delays or not loading results in Sense. Our team has identified the root cause and are actively working to deploy a fix to correct this issue. We'll provide updates as this is completed.
Jan 14, 10:51 PST