Resolved -
After monitoring, we are showing successful API returns and receiving confirmation of users able to access their Sense numbers and messaging history as expected once more. Our team will review and put measures in place to prevent this from recurring in the future.
If you believe you are still facing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review as received.
Apr 25, 07:30 PDT
Monitoring -
We have received reports of users running into API errors when navigating in Sense or unable to access their Sense number when using the platform or extension. Our team has identified the root cause and have deployed a fix to correct this.
We are actively monitoring to ensure we don't see this recur and we will provide an update once confirmed fully resolved. If you believe you are still facing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new.
Apr 25, 06:30 PDT
Resolved -
Our team has identified an error on the Sense API from April 16th, 5:00pm PST through April 17th 8:00am PST. During this time, any customers using Sense API for their ATS connections may have seen missing writebacks or data not populating as expected. This has been corrected and all data is in the process of backfilling.