Sense AI Delays

Incident Report for Sense

Resolved

We have received confirmation that all Anthropic systems are restored and we're seeing stability in all Sense products once more. Any delay that occurred will be reprocessed and sent as expected.

If believe you're facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.

Posted Jul 16, 2026 - 18:00 PDT

Update

We are currently pending more information from Anthropic on the partial outage they're facing. We'll continue to monitor and provide updates as they are received.

Posted Jul 16, 2026 - 15:57 PDT

Identified

We are currently seeing a partial outage with Anthropic causing delays in Voice nodes within Workflows as well as LLM Chatbots in Sense.

We are actively working with our contacts for updates and will review for impact.

Posted Jul 16, 2026 - 13:12 PDT

This incident affected: Sense AI Chatbot (Sense Chatbot) and Sense AIR / Voice.