Resolved -
After monitoring, we have confirmed all latency issues have been resolved and seeing all Sense products work as expected once more.
If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis
Jul 21, 10:29 PDT
Monitoring -
Our team has identified the issue and deployed a fix to correct any latency in the site or extension that was occurring.
We are monitoring to ensure we do not see this issue reoccur. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new for us to review.
Jul 21, 09:25 PDT
Investigating -
We are currently seeing reports of the Sense Site and Extension loading with varying delays as well as numbers not showing available in Sense.
Our team is actively investigating this issue and we'll provide updates as they are received.
Jul 21, 08:40 PDT
Resolved -
We have received confirmation that all Anthropic systems are restored and we're seeing stability in all Sense products once more. Any delay that occurred will be reprocessed and sent as expected.
If believe you're facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.
Jul 16, 18:00 PDT
Update -
We are currently pending more information from Anthropic on the partial outage they're facing. We'll continue to monitor and provide updates as they are received.
Jul 16, 15:57 PDT
Identified -
We are currently seeing a partial outage with Anthropic causing delays in Voice nodes within Workflows as well as LLM Chatbots in Sense.
We are actively working with our contacts for updates and will review for impact.
Jul 16, 13:12 PDT