All Systems Operational
Engage Operational
Web Portal ? Operational
Journeys Configuration Operational
Events Scheduling Operational
Audience Creation ? Operational
Journey Activation ? Operational
Analytics Operational
Sense Messaging Operational
Messaging Chrome Extension Operational
Messaging Web Portal ? Operational
Messaging Mobile App Operational
Messaging Analytics Operational
Senses Referrals Operational
Sense Meetings Operational
Email Delivery ? Operational
SMS Delivery ? Operational
ATS Data Sync Operational
Bullhorn Operational
eRecruit Operational
JobDiva Operational
Avionte BOLD Operational
Avionte Classic Operational
SenseAPI Operational
Sense AI Chatbot Operational
Sense Chatbot Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 8, 2022

No incidents reported today.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Postmortem - Read details
Aug 4, 13:52 PDT
Resolved - Our team has confirmed that we are no longer seeing any evidence of connectivity issues for our users, and our product is functioning as expected once more. Please have any affected user log out and back in to Sense if still experiencing this error.

If you or your users are still experiencing this issue after logging out and back in, please submit a ticket through our support portal:
https://support.sensehq.co/hc/en-us/requests/new

Jul 28, 16:05 PDT
Monitoring - A fix has been implemented to eliminate the connectivity issues some users have been facing throughout the day. We will be monitoring closely to ensure this does not recur. Please have any affected user log out and back in to Sense if still experiencing this error.

If you or your users are still experiencing this issue after logging out and back in, please submit a ticket through our support portal:
https://support.sensehq.co/hc/en-us/requests/new

Jul 28, 15:27 PDT
Update - We appreciate your patience as we continue to work on correcting the current connectivity issue that some users are experiencing. We are actively working to deploy this fix as soon as possible.

We will continue to provide updates as we receive more information

Jul 28, 14:37 PDT
Update - We are continuing to work on the connectivity issue that some users are experiencing and actively progressing to have a resolution as soon as possible. We will continue to provide updates as we receive more information
Jul 28, 12:34 PDT
Update - We are continuing to work on this connectivity issue that some users are experiencing. We will continue to provide updates as we receive more information
Jul 28, 10:26 PDT
Identified - We have seen the connectivity issue is still persisting and users are experiencing issues not being able hit the send option for SMS due to no connectivity, as well as new messages not loading. We have identified the root cause of the bug and are working to have this corrected on priority

We will continue to update as we receive more information

Jul 28, 08:47 PDT
Jul 27, 2022

No incidents reported.

Jul 26, 2022
Postmortem - Read details
Jul 27, 14:09 PDT
Resolved - We have confirmed this connectivity issue has been resolved and we're seeing stable connection with all users. The send button will populate as expected when typing a message.

If you or your users are still experiencing this issue after refreshing, please submit a ticket through our support portal:
https://support.sensehq.co/hc/en-us/requests/new

Jul 26, 15:47 PDT
Monitoring - Our team has pushed a fix for the connectivity issues and we're seeing stable connection for all users and the send button populating as expected once more. Please have any affected user refresh their current page if still experiencing this error.

If you or your users are still experiencing this issue after refreshing, please submit a ticket through our support portal:
https://support.sensehq.co/hc/en-us/requests/new

Jul 26, 14:47 PDT
Identified - We have identified this connectivity issue and are working on a release to correct this issue. We will provide updates on this as we receive them
Jul 26, 13:07 PDT
Update - We are continuing to investigate this issue.
Jul 26, 12:39 PDT
Investigating - We have seen the connectivity issue has recurred and users are experiencing issues not being able hit the send option for SMS due to no connectivity.
Our team is investigating what caused this to recur and we will continue to provide updates as we receive them

Jul 26, 12:39 PDT
Resolved - We have confirmed this connectivity issue has been resolved and we're seeing stable connection with all users.
If you or your users are still experiencing this issue after refreshing, please submit a ticket through our support portal:
https://support.sensehq.co/hc/en-us/requests/new

Jul 26, 11:46 PDT
Monitoring - Our team has pushed a fix for the connectivity issues and we're seeing stable connection for all users. Please have any affected user refresh their current page if still experiencing this error.
If you or your users are still experiencing this issue after refreshing, please submit a ticket through our support portal:
https://support.sensehq.co/hc/en-us/requests/new

Jul 26, 11:15 PDT
Identified - We are seeing instances of Connection Errors across multiple users intermittently. We have identified the issue and working on a correction. SMS and other Sense products are still functional for use
Jul 26, 09:29 PDT
Jul 25, 2022

No incidents reported.