Sense API Error
Incident Report for Sense
Resolved
Our team has confirmed we're seeing all systems operate as expected once more, and all users are able to navigate the portal as expected.

If you believe you are still experiencing issues, please reach out to our support team at https://support.sensehq.co/hc/en-us/requests/new to submit a ticket for further investigation.
Posted Jun 27, 2023 - 08:00 PDT
Monitoring
Our team has identified the root cause of the API error, and has implemented a fix. We are seeing servers stabilize for all users once more, and are continuing to monitor to ensure all fixes have taken correctly.

If you believe you are still experiencing issues, please reach out to our support team at https://support.sensehq.co/hc/en-us/requests/new to submit a ticket for further investigation.
Posted Jun 27, 2023 - 07:15 PDT
Investigating
We are seeing increased reports of users receiving an API error when attempting to send messages through Sense or navigating through the portal. Our team is actively investigating the root cause and working to get all systems operational once more.

We’ll be sure to provide updates as we receive them”
Posted Jun 27, 2023 - 06:45 PDT
This incident affected: Engage (Web Portal) and Sense Messaging (Messaging Web Portal).
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