Our team has reported Sense AI and Chatbot issues have subsided. We expect systems should be fully functional at this point. This outage is now being moved to the “monitoring” stage to confirm the recent changes before officially declaring as resolved.
Posted Oct 10, 2023 - 16:11 PDT
Update
Our team has reported Sense AI and Chatbot issues have subsided. We expect systems should be fully functional at this point. This outage is now being moved to the “monitoring” stage to confirm the recent changes before officially declaring as resolved.
Posted Oct 10, 2023 - 16:09 PDT
Update
Our team is still actively investigating this error when attempting to generate AI messages through Sense products
We'll provide an update as soon as we receive more information
Posted Oct 10, 2023 - 14:30 PDT
Investigating
We are currently seeing increased reports of the Sense AI app is giving an error when attempting to generate a message for intermittent users.
Our team is actively investigating this and we'll provide updates as we receive them
Posted Oct 10, 2023 - 11:33 PDT
This incident affected: Sense AI Chatbot (Sense Chatbot), Sense Messaging (Sense AI), and Engage (Sense AI).