Between Monday, July 25, 2022 to Thursday, July 28, 2022, we experienced a series of intermittent issues with our websocket service. The websocket service is responsible for pushing live updates to open web pages and Chrome extension tabs of Sense Messaging users when time-sensitive information comes in, such as receiving new SMS messages from candidates. The issues were intermittent and did not impact all users equally.
The websocket service issue was caused by a scalability tipping point. The websocket service was unable to safely scale with the addition of new servers and increased scale.
The team has deployed a newly designed service as of Thursday, July 28 and are continuously monitoring its performance as well as customer support tickets. We are seeing stable connectivity since. We are fully auditing all older services to meet our current design and scalability requirements, and we have put in additional rigorous standards and procedures to mitigate issues like this in the future.
If you or your team are experiencing any issues, please submit a ticket through our portal and our Technical Support Team will review: https://support.sensehq.co/hc/en-us.