Our team discovered a service disruption that impacted CSV data uploads via the Sense SFTP integration and related API processing on May 6, 2025, from 3:00am PST to 7:20am PST (or 10:00 UTC to 14:20 UTC).
During this time window, files uploaded via SFTP were not processed, and some data updates submitted through the Sense API may not have been successfully applied. Affected requests would have returned a 400 or 500 error. This has been caught by our team and corrected from persisting.
At this time, all services are now fully operational. A full post-mortem is underway to prevent recurrence and strengthen deployment and alerting practices.
If you uploaded files or pushed updates on May 6, 2025, between 3:00am PST to 7:20am PST, please reprocess or retry those updates.
If you need support with identifying failed updates or require assistance, please contact us at support@sensehq.com. We sincerely apologize for the inconvenience and appreciate your understanding and partnership.