Performance degradation due to AWS outage

Incident Report for Sense

Resolved

We have confirmed that AWS services have stabilized and we're seeing Sense services fully operational once more.

If you believe you are still experiencing any issues still, please submit a ticket with our Support Team - https://support.sensehq.co/hc/en-us/requests/new

Posted Sep 28, 2022 - 15:32 PDT

Monitoring

We are receiving reports that AWS services are stabilizing and we're seeing Sense services operational once more.

We'll continue to monitor for any issues and provide updates as we receive them.

Posted Sep 28, 2022 - 14:16 PDT

Identified

We are experiencing a degradation in service due to an outage with Amazon Web Services starting from 12pm CST. This may impact the following services for some users:

- Some data sync events from Avionte may be delayed
- Incoming SMS may be delayed for some customers
- Analytics email delivery dashboards are delayed

We will continue to monitor the status of the AWS downtime and provide updates on the status as we receive them

Posted Sep 28, 2022 - 12:30 PDT

This incident affected: ATS Data Sync (Avionte BOLD, Avionte Classic), Engage (Analytics), and SMS Delivery.