Our team has continued to monitor and confirmed we’re seeing all products function as expected once more. We will continually monitor the servers on the backend and review to see the full scope of the effects and will communicate this once confirmed.
As our team continues to monitor the AWS outage, we are seeing a decrease in load failures within Sense pages and components. We are still seeing some failures, mainly on our Chatbot product, that is still causing users to not be able to load or view pages, and will continue to monitor these statuses.
We’ll provide more updates as we receive them
Posted Sep 18, 2023 - 14:10 PDT
Identified
We are currently seeing issues due to an AWS outage. You may be experiencing intermittent load failures across various pages and components. Furthermore, some inbound messages and delivery analytics may be delayed or missing as a result. Our team is conducting a thorough impact analysis to better understand the situation and determine the best course of action.
We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue
Posted Sep 18, 2023 - 11:45 PDT
This incident affected: Engage (Web Portal, Journeys Configuration, Events Scheduling, Audience Creation, Journey Activation, Analytics), Sense AI Chatbot (Sense Chatbot), Sense Messaging (Messaging Chrome Extension, Messaging Web Portal, Messaging Mobile App, Messaging Analytics), ATS Data Sync (Bullhorn, eRecruit, JobDiva, Avionte BOLD, Avionte Classic, SenseAPI), Sense Skillate (Recruitment Portal, Employee Portal, Careers Portal, Agency Portal, Matching Engine, Resume Parser), and Senses Referrals, Sense Meetings, Email Delivery, SMS Delivery.