Site Slowness and Missing Numbers

Incident Report for Sense

Resolved

After monitoring, we have confirmed all latency issues have been resolved and seeing all Sense products work as expected once more.

If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis

Posted Jul 21, 2026 - 10:29 PDT

Monitoring

Our team has identified the issue and deployed a fix to correct any latency in the site or extension that was occurring.

We are monitoring to ensure we do not see this issue reoccur. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new for us to review.

Posted Jul 21, 2026 - 09:25 PDT

Investigating

We are currently seeing reports of the Sense Site and Extension loading with varying delays as well as numbers not showing available in Sense.

Our team is actively investigating this issue and we'll provide updates as they are received.

Posted Jul 21, 2026 - 08:40 PDT

This incident affected: Engage (Web Portal) and Sense Messaging (Messaging Chrome Extension, Messaging Web Portal).