Record Loading Errors

Incident Report for Sense

Resolved

We are continuing to see stability across all pages in Sense, and no longer seeing any delays occur after our team has monitored.

If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.

Posted Jan 14, 2026 - 12:34 PST

Monitoring

A fix has been deployed to correct this issue, and we are seeing all pages and lists load records as expected once more. Our team is monitoring to ensure we do not see this issue recur.

If you believe you are still facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.

Posted Jan 14, 2026 - 11:11 PST

Identified

We have received reports of the All Records tab as well as audience lists showing delays or not loading results in Sense. Our team has identified the root cause and are actively working to deploy a fix to correct this issue. We'll provide updates as this is completed.

Posted Jan 14, 2026 - 10:51 PST

This incident affected: Engage (Web Portal, Audience Creation).